Return & Refund Policy

Return & Refund Policy

Thank you for shopping with us! We value your trust and want you to have the best shopping experience. Please read our return policy carefully before placing an order.

✅ 3-Day Return Window

  • You may request a return or exchange within 3 days of receiving your order.

  • To be eligible, items must be:

    • Unused and unworn

    • In the same condition that you received them

    • With all original tags and packaging intact

🚫 Non-Returnable Items

Certain products are not eligible for return or exchange, including:

  • Customized sarees (fall/pico, pre-draped, stitched blouses)

  • Products damaged due to improper handling after delivery

  • Sarees damaged due to improper handling after delivery

💳 Refunds & Credits

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

  • Alternatively, you may opt for store credit for your next purchase.

🚚 Return Shipping

  • Return shipping charges (INR 200) are borne by the customer.

  • If the product received is defective or incorrect, we will cover the return shipping cost.

📩 How to Initiate a Return

  1. Email us at [support@dtalesindia.com] within 3 days of delivery.

  2. Provide your order number, product details, and reason for return.

  3. Our support team will guide you through the return process.

❌ Order Cancellation Policy

  • Once the order is processed or shipped, cancellation is not allowed.

  • Customized or made-to-order products cannot be cancelled once the order is placed.

⚠️ Important Note

  • D Tales reserves the right to deny returns or refunds if the product is found to be used, damaged, or missing essential packaging.
  • This policy is subject to change without prior notice. Customers are advised to review it before placing an order.

For any further assistance, please contact our customer support team at support@dtalesindia.com.

Thank you for choosing D Tales. We appreciate your trust and look forward to serving you again!